All orders will be shipped within 7- 10 business days from the day we receive cleared payment. Your shipping date will be printed on your order confirmation.
Most of the items on our website will be
shipped motor freight due to size and weight restrictions
with companies like UPS. Your shipment, once shipped,
can take anywhere between 2 days, and 7 days to arrive.
(It usually takes about 5-7 days to ship from Florida
to California.) The shipping company will call a day
or two in advance to schedule a drop off time, which
someone must be there to receive. The shipping company's
driver will move the crate to the back of the truck
and the crate will have to be unloaded by hand, piece
by piece. So make sure there is someone who will be
able to handle the weight there to receive shipment.
The shipping company does not require the driver to
help, although most will anyway. For smaller items such
as the smaller entry door pergola kits, we will ship
UPS when possible.
Upon shipment we will send you a notification
of shipment with a tracking number so you will be able
to track your items. We will include pictures of your
crate as it is loaded on the truck and a packing list
so you will have it before the shipment gets to you.This
way you will be able to see exactly what the crate should
look like when it arrives and have the packing list
in case the one attached to the crate is lost in transit.
Upon receiving your shipment please
inspect the crate and all of the pieces for damage.
If there happens to be any damage it
is the customer's responsibility to have the driver
fill out an incident report and take pictures of the
damage if possible. If this is not
done we have no grounds for making a claim to the shipping
company and replacement
parts will not be sent. If you refuse
shipment there will be a redelivery fee charged by the
shipping company that will be your responsibility to
pay.
After Receiving your shipment please
send us an
email and let us know how the freight company did
as far as customer service and delivery expectations.
This is important information for us to have to make
sure that our pergolas are reaching their destinations
in a timely fashion, free from damage, and in a manner
that is consistent with our companies values.
We would like to sincerely thank you for purchasing
a do it yourself pergola kit for Average Joes Pergola
Depot! If you have any questions or problems please
do not hesitate to contact us via email at support@pergoladepot.com
or by phone at 1-877-JOE-0002 (1-877-563-0002)
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