Additional Policy Information

Refund and Return Policy

Since all of our kits are cut to order for each individual customer, we do not accept returns or issue refunds other than as described in our shipping policy. Shipments that cannot be delivered as a result of the customer or customer’s representative not being available to accept delivery, or refused by customer or customer’s representative for any reason other than damage as defined in our shipping policy may result in storage or shipping fees that will be the responsibility of the customer; or loss of initial payment.  Any such storage or shipment fees must be paid by the customer prior to rescheduling shipment.

If your order arrives incomplete (missing parts), damaged or defective, Pergola Depot will replace the missing, damaged or defective parts in accordance with our shipping policy and limited warranty.


Pergola Depot provides assembly instructions with each of its pergola kits, but is not responsible for injuries or damages that occur during or after installation. The customer is responsible for assembly and installation, should use competent help if needed, abide by local building codes and obtain permits as may be required by such codes.

Privacy Policy

We do not share your information with third parties for marketing purposes.  If you purchase a third party product on our website that is shipped directly from our vendor, we will provide our vendor with only your shipping information. Our site is secure; we have the cookies and malware protection required to have a secure site, which allows you to enter your information in a secure environment where only our team members can view the information as required to process your order. Your credit card information is not saved on our website. 

Third Party Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Feel free to contact us with any questions at or 877-563-0002.