FIND PERGOLA DESIGN RESOURCES, GUIDES, VIDEOS & INSTRUCTIONS


We can help. Our team is standing by ready to help you measure, customize and order any pergola kit. We can help. Our team is standing by ready to help you measure, customize and order any pergola kit. We can help. Our team is standing by ready to help you measure, customize and order any pergola kit.

We can help. Our team is standing by ready to help you measure, customize and order any pergola kit. We can help. Our team is standing by ready to help you measure, customize and order any pergola kit.

MEASURING & ORDERING FAQs


*Pergola kits ship from our facility in Florida within 10 business days from the day we receive cleared payment. This timeframe may change during holidays or spring and summer months. Once your order leaves our production facility in Florida, delivery times are typically between 2 days and 10 days from the date of shipment, depending upon your location. We ship FREE anywhere in the contiguous United States.*

We will have the pergola shipped within ten business days (2 weeks). Then it could take up to 10 business days in transit depending on what part of the country you’re in.

So all together you’re looking at about 2-1/2- 3 weeks. Custom sizes follow the same guideline. On some occasions during the peak season (Spring-Summer) custom orders could possibly take 12 business days to ship, but every effort is made to keep it under 12 business days.

Here’s a brief video with an overview of what happens after you place your order:

After you’ve placed your order you’ll receive an order confirmation email. It’s important to read that entire email as it contains important information, including:

REVIEW YOUR SCHEDULED COMPLETION DATE
The email will contain the date your pergola kit is scheduled to be completed and shipped from our Melbourne, Florida facility. This is not your delivery date*. This the is the date the kit is scheduled to leave our facility.

REVIEW YOUR ORDER
Review what you’ve ordered and confirm that the sketch and dimensions are
correct. Once you confirm that, your kit will be added to our production schedule and we’ll rev up our saws and tools!

PREPARE FOR RECEIVING YOUR ORDER
Have people available to help unload your pergola.

Our pergola kits are shipped via motor freight carriers, who will deliver the kit to your location in a large (often an 18 wheel tractor-trailer) truck. The weight of the pergola kit crates average 1,200 pounds, but could be less or more depending upon the size you order.

The customer is responsible for providing at least 2 people (more for larger kits) at the time of delivery to help unload the kit. The driver is not required to help unload the delivery. Pieces are packed onto the pallet individually and secured for shipping. The customer will remove the bands that are securing the pieces, and then begin unloading piece by piece, inspecting the pieces as they are unloaded. If there is damage to any of the pieces, this must be noted on the delivery paperwork
before the driver leaves. In the rare instance of damage, photos must be taken
and emailed to Pergola Depot.

Unload the pergola kit piece by piece and stack in an area that has protection from the elements, or place a tarp or other cover over the lumber.

*Pergola kits ship from our facility in Florida within 10 business days from the day we receive cleared payment. This timeframe may change during holidays or spring and summer months. Once your order leaves our production facility in Florida, delivery times are typically between 2 days and 10 days from the date of shipment, depending upon your location. We ship FREE anywhere in the contiguous United States.*

We will have the pergola shipped within ten business days (2 weeks). Then it could take up to 10 business days in transit depending on what part of the country you’re in.

So all together you’re looking at about 2-1/2- 3 weeks. Custom sizes follow the same guideline. On some occasions during the peak season (Spring-Summer) custom orders could possibly take 12 business days to ship, but every effort is made to keep it under 12 business days.

We do not offer installation services, but we do have an Installer Directory with companies listed that offer installation services. These companies are not endorsed by us in any way, but are companies who chose to list themselves on our website to offer installation services. You will also receive a complete set of installation instructions with your pergola kit.

DELIVERY & INSTALLATION FAQs


*Pergola kits ship from our facility in Florida within 10 business days from the day we receive cleared payment. This timeframe may change during holidays or spring and summer months. Once your order leaves our production facility in Florida, delivery times are typically between 2 days and 10 days from the date of shipment, depending upon your location. We ship FREE anywhere in the contiguous United States.*

We will have the pergola shipped within ten business days (2 weeks). Then it could take up to 10 business days in transit depending on what part of the country you’re in.

So all together you’re looking at about 2-1/2- 3 weeks. Custom sizes follow the same guideline. On some occasions during the peak season (Spring-Summer) custom orders could possibly take 12 business days to ship, but every effort is made to keep it under 12 business days.

Here’s a brief video with an overview of what happens after you place your order:

After you’ve placed your order you’ll receive an order confirmation email. It’s important to read that entire email as it contains important information, including:

REVIEW YOUR SCHEDULED COMPLETION DATE
The email will contain the date your pergola kit is scheduled to be completed and shipped from our Melbourne, Florida facility. This is not your delivery date*. This the is the date the kit is scheduled to leave our facility.

REVIEW YOUR ORDER
Review what you’ve ordered and confirm that the sketch and dimensions are
correct. Once you confirm that, your kit will be added to our production schedule and we’ll rev up our saws and tools!

PREPARE FOR RECEIVING YOUR ORDER
Have people available to help unload your pergola.

Our pergola kits are shipped via motor freight carriers, who will deliver the kit to your location in a large (often an 18 wheel tractor-trailer) truck. The weight of the pergola kit crates average 1,200 pounds, but could be less or more depending upon the size you order.

The customer is responsible for providing at least 2 people (more for larger kits) at the time of delivery to help unload the kit. The driver is not required to help unload the delivery. Pieces are packed onto the pallet individually and secured for shipping. The customer will remove the bands that are securing the pieces, and then begin unloading piece by piece, inspecting the pieces as they are unloaded. If there is damage to any of the pieces, this must be noted on the delivery paperwork
before the driver leaves. In the rare instance of damage, photos must be taken
and emailed to Pergola Depot.

Unload the pergola kit piece by piece and stack in an area that has protection from the elements, or place a tarp or other cover over the lumber.

*Pergola kits ship from our facility in Florida within 10 business days from the day we receive cleared payment. This timeframe may change during holidays or spring and summer months. Once your order leaves our production facility in Florida, delivery times are typically between 2 days and 10 days from the date of shipment, depending upon your location. We ship FREE anywhere in the contiguous United States.*

We will have the pergola shipped within ten business days (2 weeks). Then it could take up to 10 business days in transit depending on what part of the country you’re in.

So all together you’re looking at about 2-1/2- 3 weeks. Custom sizes follow the same guideline. On some occasions during the peak season (Spring-Summer) custom orders could possibly take 12 business days to ship, but every effort is made to keep it under 12 business days.

We do not offer installation services, but we do have an Installer Directory with companies listed that offer installation services. These companies are not endorsed by us in any way, but are companies who chose to list themselves on our website to offer installation services. You will also receive a complete set of installation instructions with your pergola kit.

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