Pergola Depot Limited Warranty
Pergola Depot provides a one (1) year limited warranty on its pergola kit products covering missing parts, defects in materials and workmanship or damage to the pergola kit sustained prior to delivery to you (the original owner of the installed pergola).
Our pergola kits are constructed using natural wood, including rough sawn western red cedar, pressure treated southern yellow pine or other wood products that we may utilize from time to time. The lumber is pre-cut and drilled to facilitate assembly, but is not sanded or stained. The wood used in our pergola kits will include varying amounts of natural color shading, grain, knots, minor cracks and minor warping or other non-structural imperfections.
We require that our customers thoroughly inspect the contents of their pergola kit at the time it is delivered to ensure that all specified parts have been received and there are no visibly damaged or defective parts. In order to ensure coverage under this warranty, any visible damage or missing parts must be indicated on the shipper’s paperwork prior to signing for acceptance of the shipment.
We provide assembly instructions with each of our pergola kits, but we are not responsible for installation or any injuries or damages that occur during or after assembly or installation. The customer is responsible for assembly and installation, should hire competent help if needed, abide by local building codes and obtain permits as may be required by such codes.
We recommend that our customers assemble and install their pergola promptly after receipt, and store the contents of the kit in a garage or shed to prevent exposure to the elements prior to assembly. We recommend that pressure treated pine kits are installed within a week after delivery, and are stored inside a garage or shed, covered with a tarp to help maintain the moisture content of the wood prior to assembly.
We recommend that pergola posts are installed in or on top of concrete footings or an existing concrete slab. Installing wooden posts directly into the ground is not recommended and will tend to reduce the useful life of your pergola.
What Does This Warranty Cover?
The Pergola Depot warranty covers missing parts, damage or defects in our products that would prevent proper assembly of the kit or cause the pergola structure to be unstable once it is assembled. Visible damage or missing parts must be indicated on the shipper’s paperwork prior to signing for acceptance of the shipment and must be reported within 30 days of receiving the product.
How Long Does The Coverage Last?
This warranty lasts for one year from the date your pergola kit was received by you. You must indicate visible damage and missing parts on the shipper’s paperwork before signing for acceptance of the shipment, and report visible damage or missing parts within 30 days of receiving the product. Coverage terminates if you sell the property on which the pergola is installed.
What Will Pergola Depot Do?
Pergola Depot will replace missing, damaged or defective parts at no charge. In certain circumstances, Pergola Depot and customer may agree that it is more convenient for Pergola Depot to provide a refund for the cost of missing, damaged or defective parts.
What Does This Warranty Not Cover?
The Pergola Depot warranty does not apply to injury, damage or defects incurred after delivery, such as may have been incurred during assembly or installation; those caused by normal wear and tear, abuse, misuse, or an act of God (such as, but not limited to wind, lightning, tornado, flood).
The Pergola Depot warranty does not apply to the cost of materials or labor provided by others that may have been incurred by customer for assembly, installation, inspection or other purposes.
Other consequential or incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
How Do I Claim Coverage Under This Warranty?
In order to be eligible for coverage under this warranty you must: (i) indicate visible damage or missing parts on the shipper’s paperwork prior to signing for acceptance and report such visible damage or missing parts to us within 30 days of receiving your product, and (ii) for all other coverage contact us within one (1) calendar year after receiving your shipment.
Send a description of your claim together with your name, address and phone number, together with a copy of the shipper’s paperwork and any pictures of the damage or defective parts to:
You may also call us at: 1-877-JOE-0002 (1-877-563-0002)
How Does State Law Apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.