Frequently Asked Questions

What Makes Our Pergola Kits Special?

If you are looking to build a pergola, and are comparison shopping, beware of other online retailers that sell easy install pergola kits that are mass produced with cheap lumber, coated zinc hardware, steel plates that hold rafters together, and have complicated assembly instructions. Here at Pergola Depot we never use any inferior materials or building practices such as these. We produce our pergolas with the mission of uncompromising quality, and have taken every step to make certain that your pergola kit will be easy to install, and stand the test of time no matter which part of the country you live in. Easy Install Pergola KitsOur pergola kits were originally designed to be used in the Central Florida area where we have to deal with extreme weather situations all year round such as:

  • Hurricanes
  • The second highest air salt content in the world
  • Daily summer rain/thunderstorms
  • Tornadoes
  • Winter drought conditions

These elements can be detrimental to the life of the materials used in outdoor products. So as you can see we have good reason to be sure that our easy install pergola kits were designed with quality materials that can stand up to harsh elements. Our pergolas are engineered to withstand 160 mile per hour wind gusts!

As with all of our kits, we have two different lumber options to choose from: pressure treated pine, or rough sawn western red tight knot cedar. We only use stainless steel hardware to prevent rotting. Every kit comes complete with all pre-cut, pre-drilled lumber that is pre-marked for easy assembly. It also includes a set of step-by-step instructions to guide you through the assembly process. Our pergola kits are so easy to assemble that two people can easily have most kits set up in four hours or less with absolutely no construction knowledge whatsoever. It’s that easy! So choose your size, and your end cut preference. Then decide if the pergola will be going on a patio, or into the ground, and before you know it you will be enjoying your backyard under a beautiful pergola cut specifically for you.

What are the Specifications?

  • Your choice of pressure treated pine or rough sawn western red tight knot cedar
  • 6X6 posts (optional 8, 10, or 12 foot lengths)
  • Double 2X8 beams
  • 2X8 rafters on 12″ centers
  • 2X2 top slats on 6″ centers
  • 2X6 angle braces
  • Stainless steel hardware
  • Assembly instructions
  • Your choice of end cut designs
  • Attached or freestanding

Check your local building code to see if you are required to pull a permit to construct a pergola in your area. If so we can provide you with drawings and a specifications sheet to help you in this process. Just let us know upon checkout and we will forward them to you via email.

What is the difference between a Pressure Treated Pine and Rough Sawn Cedar Pergola?

Western Red Cedar is a beautiful light amber color. It has a wonderfully appealing fragrance that adds another dimension to its qualities. Western red cedar is also highly resistant to decay, which makes in great for outdoor use. It is lightweight with close, even grain. It is easily worked and can be finished smooth with little effort. Western red cedar takes paints and stains very well. Paint or stain can be applied as soon as you receive the pergola kit. Western red cedar is used in situations where exposure to the elements is continually severe.

Pressure Treated Pine is also very insect and rot repellant, and able to withstand severe elements, but has chemicals added to give it those properties. Pressure treated pine comes with a green appearance. As it dries it will turn to a golden brown, then gray if it is not water sealed or stained. You will need to wait a few months before staining or painting the lumber since it will be saturated with the pressure treatment when you get it.

You can click here to see a comparison chart and closeup pictures of both wood types.

Will the pergola need to be stained or water sealed?

The lumber does not need to be stained or water sealed, but as with any lumber it will weather to a gray color if not stained or sealed. To keep the lumber looking it’s best we recommend sealing it once the first year, then every 2nd year thereafter. You can purchase a stain and water seal combination from any hardware store that goes on in one application and saves tons of time.

Can I stain and water seal the lumber before I install the pergola?

If you order a Cedar Pergola you can stain the lumber before installation because the lumber is kiln dried. If you order a pressure treated pine pergola you will have to wait about two to three months after it is installed in order for the lumber to be dry enough to absorb the stain or sealant.

Can I leave the parts out to dry before I install the pergola?

It is not recommended to leave the pergola parts out on the ground to allow the drying time as this will cause parts to twist and bow. If it will be more than a day or two before you install the pergola we recommend stacking the lumber neatly, and keeping it under a tarp or in a garage until you are ready to install it.

What if I am not ready to install the pergola once it get’s here? What should I do with it in the meantime?

The best thing to do is to stack the parts neatly either inside of a garage or under a porch overhang. If you don’t have either of those, then stack the lumber neatly and place a tarp over top of everything. You do not want the parts getting hit by the elements until it is installed and screwed together.

Do you have installation videos and installation instructions?

Each kit arrives with complete installation instructions. We also have installation videos available here on our website and on our YouTube channel.

Do you guys do installations?

We do not offer installation services, but we do have a directory with companies listed that offer installation services. These companies are not endorsed by us in any way, but are companies who decided to list themselves on our website to offer installation services. You will also receive a complete set of installation instructions with your pergola kit.

Can you send me the engineered drawing before I place my order so I can make sure I  get my permit or approval from HOA?

We do not email the drawing until the purchase of the pergola has been made, then if for any reason you have a problem pulling the permit we would refund your money 100%. We would wait to put your pergola into production until you let us know that the permit went through. Once you let us know that you received the permit we would ship the pergola kit within ten business days (two weeks). In the past we would send the drawings before hand, but a lot of times we wouldn’t hear back from people and we were stuck wondering what happened. So we just like to get the commitment from the customer first, then send the drawing.

How are your pergolas measured?

All of our standard size units are measured from outside tip to outside tip. There is always a 1’6″ overhang past the post on all sides. For example, a 12 x12 pergola will have 12′ rafters and beams. The outside post to post dimension would be 9×9.

What if I don’t see a size that will fit my situation?

We offer custom sizes on all models of pergolas. Just fill out our custom quote request form and someone from our sales department will be in contact with you. Every effort is made to have a quote ready for you within 24 hours, but at peak times of year it could be a little longer.

What if I need a pergola that is different from all of the designs you currently offer?

If you have a drawing or an idea of what you would like, let us know and we would be happy to work with you to see if it can be made into kit form and give you a quote on it.

How many posts will my pergola have?

All of our pergolas have been engineered with four posts on sizes all the way up to 20×20 which is the largest standard size on our website. Once you go over 20 feet overall (17 feet outside post to post) in either direction (which would be a custom quote) we will need to add extra support posts to bear the weight of the pergola.

How long will it take to receive my pergola once I place the order?

We will have the pergola shipped within ten business days (2 weeks). Then it could take up to 7 business days in transit depending on what part of the country you’re in. So all together you’re looking at about 2-1/2- 3 weeks. Custom sizes follow the same guideline. On some occasions during the peak season (Spring-Summer) custom orders could possibly take 12-15 business days to ship, but every effort is made to keep it under 10 business days.

How does the pergola kit come to my house?

We custom build a pallet that goes under each kit, stack the pergola pieces on the pallet, then strap the pieces down and build crating around the outside to protect the lumber. The kit will come on the back of a semi truck and you will need to hand unload it piece by piece. The driver is not required to help unload it, but most will anyway. The whole process takes about 10-15 minutes. Just make sure there is a healthy individual present to unload the lumber.

I’ve ordered my pergola, what happens now?

  • You will receive an order confirmation showing the date that your order will ship.
  • Your order will then go to our shop where your pergola will be manufactured.
  • Upon shipment of your order you will receive a shipping confirmation with a link to the shipping company’s website and a pro number to use while tracking your shipment. We will also attach the packing list for the shipment, a picture of the crate before getting loaded onto the truck, and the installation instructions.
  • The shipping company will then call you (usually once the freight has reached the destination terminal) to set up a delivery appointment. Again, the kit will need to be hand unloaded piece by piece.

What do I need to have when the delivery driver shows up at my house?

You will need a tool to cut the strapping from the crate (scissors or knife) and possibly a screw gun with a Phillips bit to uncrate the lumber. Every kit is crated a little differently due to the different sizes of pergola kits available. Not all crates will need to have screws removed but those that do will usually have 4-6 screws to take out in order to remove the pergola pieces from the crate.

What happens if there is damage to my kit during shipping?

In the rare instance that there is damage to your kit during shipping, here’s what to do.

  • If the crate has sustained substantial damage (such that you believe it may be difficult to identify individual parts that are damaged), then it may be best to refuse the shipment (please call us if you would like our input). This way the shipment will be redirected back to our warehouse where we can inspect each piece. We will then rebuild the parts that were damaged, re-pack the crate and resend the shipment to you. If we receive a shipment back with damage, your order will take priority in our production schedule and your kit will be reshipped ASAP.
  • If you find damage to one or more individual pieces (when unloading the crate piece by piece), you must make a note of the damage on the driver’s delivery paper work before signing to accept the shipment.  If this is not done we will be unable to make a claim against the shipping company and we will need to charge you for replacement parts and related shipping costs.  It will be helpful if you also take pictures of the damage. We will review your information, get back to you with any questions, process replacement parts and reship them back to you ASAP.
  • In any case when there is damage or parts are missing, your replacements will be prioritized in our production schedule and we will typically ship replacements back to you within 1-3 days.  Please contact us if you have any questions and, email us a brief explanation of the damage or missing parts, copy of the delivery paperwork (either refused or marked as damaged), and any pictures to info@pergoladepot.com.

Do you offer returns or refunds?

We do not offer refunds or returns. All of our pergolas are cut to order with options specific to each customer, therefore no returns or refunds are accepted. All sales are final.

How do I get more information about a pergola canopy for my pergola?

We sell Infinity Canopies on our website as a convenience to our customers.  If you have or are purchasing a pergola from us and would like to purchase a canopy for your pergola, you can order an Infinity Canopy on our website and we will facilitate the order processing with Infinity Canopy, who will configure and ship your canopy directly to you.  If you have questions or require service after you purchase a canopy, please visit the Infinity Canopy website or Infinity Canopy FAQ.

Where do you ship?

All Pergola kits are shipped for free to the lower 48 states including:Alabama, Arizona, Arkansas, California, Colorado, Connecticut, DelawareFlorida, Georgia, Idaho,Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming. Please contact us for shipments outside the contiguous United States.

Please contact us via email at info@pergoladepot.com or by phone at 1-877-563-0002 if you have any questions or we can be of any assistance.